What to Do When Artwork Arrives Damaged

Claims can depend on evidence from the unopened package through unpacking. The goal is to preserve the object's condition and the record, not to make an immediate repair.

• Photograph every side of the package before moving or opening it further.
• Record labels, impacts, punctures, moisture, seals, and packing layers.
• Photograph the work in place and every visible issue.
• Keep the crate, box, cushioning, hardware, and paperwork.
• Notify responsible parties in writing and ask before disposal, movement, or treatment.

Do not flatten, clean, tape, reframe, or retouch damage without qualified advice. Safety and active water or mold emergencies may require immediate professional direction.

Check an artwork to organize public evidence about a specific listing. The tool provides research context, not authentication or appraisal.